Refund Policy

Mixpreset sells digital products: credits and downloadable presets. The audition feature exists so you can hear the before/after on a real vocal before you spend a credit — please use it. The policy below explains your options.

1. Credits purchases

Credit purchases are processed by LemonSqueezy as merchant of record. Unused credits may be refundable at our discretion within 14 days of purchase, provided they have not been spent. Once credits have been spent to acquire a preset, the spent portion is treated as a consumed digital good (see below).

2. Presets (downloaded digital goods)

Because a preset is delivered instantly and can be copied, a preset you have already downloaded is generally non-refundable once delivered. By acquiring a preset you acknowledge that you get immediate access to the download and that this may waive any statutory “cooling-off” cancellation right for that item.

3. When we do refund

We will make it right if something is actually wrong. You’re eligible for a refund or credit if:

• the preset file is corrupt, broken, or won’t load in the stated DAW;
• the listing materially misrepresented what you received;
• you were charged twice or charged in error; or
• you never received access to a preset you paid for.

Reach out within 14 days and we’ll investigate and resolve it, typically by re-issuing credits or arranging a refund through LemonSqueezy.

4. What isn’t covered

• “It didn’t sound the way I expected” on my vocal — presets are creative tools and results vary by source, plugins, and DAW version; the preview is there to set expectations.
• Buyer’s remorse after downloading a working file.
• Missing third-party plugins required by a chain (check the listing’s tags first).

5. How to request a refund

Email contact@mixpreset.com from your account email with your order reference and a short description of the issue. Because LemonSqueezy is the merchant of record, approved monetary refunds are issued through their system back to your original payment method.

6. Chargebacks

Please contact us before filing a chargeback — we can almost always resolve issues faster directly. Fraudulent chargebacks may result in account suspension.

7. Statutory rights

Nothing here limits any non-waivable consumer rights you have under the law of your country.